Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in good condition.

To start a return, you can contact us at support@fitzbetter.com. If your return is accepted, we’ll send instructions on how and where to send your package. Return postage fees will have to be covered by the customer. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@fitzbetter.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges

To start an exchange, you can contact us at support@fitzbetter.com.

Depending on the reason for the exchange we will evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.